FAQ
Frequently Asked Questions
How do I submit personalization details?
After placing your order, you can enter your personalization details (name, monogram, text, etc.) in the notes field at checkout. If you forget, just reply to your order confirmation email and we'll get it sorted!
What is the turnaround time for custom orders?
Most custom orders ship within 5–7 business days. During peak seasons (holidays, graduation, Mother's Day), please allow 7–10 business days. Rush orders may be available — contact us before ordering.
Do you accept returns or exchanges?
Because our products are personalized and handmade to order, we are unable to accept returns or exchanges unless the item arrives damaged or incorrect. Please double-check your personalization details before submitting your order.
What if my order arrives damaged or incorrect?
We're so sorry if that happens! Please email us within 7 days of delivery with a photo of the issue and your order number. We'll make it right as quickly as possible.
Can I rush my order?
Rush options may be available depending on our current workload. Please contact us before placing your order to confirm availability and any additional fees.
What materials do you use?
Our wreath sashes are made with high-quality ribbon and are professionally embroidered in Alabama. We take pride in the craftsmanship of every piece we create.
Do you offer wholesale or bulk orders?
Yes! We work with boutiques and retailers through Faire. Please reach out to us directly to discuss wholesale pricing and minimums.
How do I care for my embroidered items?
We recommend spot cleaning embroidered items with a damp cloth. Avoid machine washing to preserve the quality of the embroidery and ribbon.
Still have questions?
We'd love to hear from you! Contact us here and we'll get back to you as soon as possible.
